Selency is an online marketplace for the most beautiful and unique pieces of vintage furniture and decor. The brainchild of Charlotte Cadé and Maxime Brousse, a French couple whose passions lie in interior design and entrepreneurship, Brocantelab was launched in 2014 and rebranded as Selency in 2016 to serve the US and UK markets. The goal was to create an online vintage store that would give buyers and designers easy access to some of the most desirable pieces on the market. Behind this vintage venture is a green philosophy that drives the development of the business in every way. These are just a few of the many reasons why this online vintage store is thriving!
Selency's online marketplace has everything you need to give your home a facelift. From coat hangers to bathroom sinks, they have all kinds of furniture. Whether you want to sit on a stool or a sofa, you will find the whole range of seating! If you want a simple table lamp for lighting or a chandelier in every room, Selency has it all. This online vintage store also has a fantastic selection of kitchenware, from teapots to cutlery, and a whole section for kids' stuff.
Shoppers at Selency's online marketplace are spoiled for choice. More than 3000 individual sellers list their goods on this platform and buyers can contact these sellers directly if they are interested in specific items. New deals are constantly being updated, offering shoppers some incredible items at reduced prices all in one place on the site. The staff at Selency pays close attention to the items listed on the site, so shoppers can be assured of high quality items at all times. They say they are not elitist, just selective!
Sellers who join Selency's online vintage marketplace are guaranteed an audience of millions for their products, which in itself is a good enough reason to list vintage items on this platform. There are no fees for listing goods on this marketplace, only a commission is paid on items that are sold, which is 15% for professional sellers. Selency also includes a free delivery service for sellers, which takes a lot of stress out of the selling process!
Selency offers support to both buyers and sellers every step of the way, which gives confidence to everyone using their online vintage store. New sellers are always welcome and new products are added almost daily. It is a great place to find inspiration for your home decor.
Message this Marketplace
This contact form is available only for logged in users.
L. WEN9th October 2022 at 19:15
Do not order from Selency! Their customer service for obtaining refunds for broken/defective items is completely ineffective; I have been waiting over 2 months to receive a refund for a lamp that arrived bent and electrocuted me! Also I’ve discovered that their policy for inspecting items upon receipt for such issues runs counter to what the French Post offices allow.
After this lamp electrocuted me – and shut all the power off in my house – I contacted Selency and they said that they would hold the seller’s payment and that the seller would reach out to me and have me mail the lamp back at the seller’s cost, after which I would receive my refund. A representative of the seller contacted me the next day; I explained to him what happened, and he apologized for the incident and instructed me to NOT send the lamp back and asked if I had a picture of the box it arrived in. I told him I did not because the post office did not allow me to take pictures inside the station, YET Selency’s policy is to immediately open the package and if the item is broken, to reject it and have it sent back through the same delivery service. So I explained to the seller that the post office in my French village is very small, and there were many people waiting in line, so I quickly unwrapped a part of package and the bottom of the lamp looked ok so I took the rest of the package home. After unwrapping it completely at home, I discovered that the lamp arm was bent and that it was dangerous – probably a defective ground in the lamp but it could have killed me. The seller’s representative said he would get me a refund; after 2+ weeks, no refund after which I reached out to him again and he said that he would not be able to get me a refund until the Post office’s insurance paid the seller for defective delivery and that this might take “some time”. A few weeks later, I reached out to him again, and he reported no progress because without a picture of the box’s condition upon arrival to me, they had little leverage with the French Post office. He then asked that I send the lamp back so his boss would have proof of defect and not think that I was keeping what might be a good lamp AND the refund. Clearly, the mutual trust was starting to erode. The representative provided me with the address but not a mailing label. I told him that I was not going to spend more of my money to mail the lamp back at my cost unless it guaranteed me my refund. No response.
That’s when I reached back out to Selency to help resolve this, providing them the history above. All I got was a similar response – that the lamp left the seller in working order etc. and because I did not have a picture of the package on arrival, the seller could not get their refund from the French Post Office and thus the seller would lose their money – never once thinking about me losing MY money, much less my life! Selency does not appear to care about this. So as a last straw, I offered a compromise resolution to both Selency and the seller: That I would not pay my money to ship the lamp back, and that I be refunded HALF the amount so that the seller and I equally share the costs of this unfortunate incident. Again, no response from Selency or the seller.
In the end, all transactions are about trust, and in this case Selency chose to totally trust the seller’s word and not provide me with any. Selency and the seller have basically stolen my money! I feel exploited and taken advantage of and as an architect, I will let all my colleagues and designers know both in France and in America and England to NEVER BUY ANYTHING FROM/THROUGH SELENCY! As to the lamp, I’m throwing it out so that it does never electrocutes anyone else again.
If I could give ZERO STARS here, I would.