Selency

Do not order from Selency! Their customer service for obtaining refunds for broken/defective items is completely ineffective; I have been waiting over 2 months to receive a refund for a lamp that arrived bent and electrocuted me! Also I’ve discovered that their policy for inspecting items upon receipt for such issues runs counter to what the French Post offices allow.
After this lamp electrocuted me – and shut all the power off in my house – I contacted Selency and they said that they would hold the seller’s payment and that the seller would reach out to me and have me mail the lamp back at the seller’s cost, after which I would receive my refund. A representative of the seller contacted me the next day; I explained to him what happened, and he apologized for the incident and instructed me to NOT send the lamp back and asked if I had a picture of the box it arrived in. I told him I did not because the post office did not allow me to take pictures inside the station, YET Selency’s policy is to immediately open the package and if the item is broken, to reject it and have it sent back through the same delivery service. So I explained to the seller that the post office in my French village is very small, and there were many people waiting in line, so I quickly unwrapped a part of package and the bottom of the lamp looked ok so I took the rest of the package home. After unwrapping it completely at home, I discovered that the lamp arm was bent and that it was dangerous – probably a defective ground in the lamp but it could have killed me. The seller’s representative said he would get me a refund; after 2+ weeks, no refund after which I reached out to him again and he said that he would not be able to get me a refund until the Post office’s insurance paid the seller for defective delivery and that this might take “some time”. A few weeks later, I reached out to him again, and he reported no progress because without a picture of the box’s condition upon arrival to me, they had little leverage with the French Post office. He then asked that I send the lamp back so his boss would have proof of defect and not think that I was keeping what might be a good lamp AND the refund. Clearly, the mutual trust was starting to erode. The representative provided me with the address but not a mailing label. I told him that I was not going to spend more of my money to mail the lamp back at my cost unless it guaranteed me my refund. No response.
That’s when I reached back out to Selency to help resolve this, providing them the history above. All I got was a similar response – that the lamp left the seller in working order etc. and because I did not have a picture of the package on arrival, the seller could not get their refund from the French Post Office and thus the seller would lose their money – never once thinking about me losing MY money, much less my life! Selency does not appear to care about this. So as a last straw, I offered a compromise resolution to both Selency and the seller: That I would not pay my money to ship the lamp back, and that I be refunded HALF the amount so that the seller and I equally share the costs of this unfortunate incident. Again, no response from Selency or the seller.
In the end, all transactions are about trust, and in this case Selency chose to totally trust the seller’s word and not provide me with any. Selency and the seller have basically stolen my money! I feel exploited and taken advantage of and as an architect, I will let all my colleagues and designers know both in France and in America and England to NEVER BUY ANYTHING FROM/THROUGH SELENCY! As to the lamp, I’m throwing it out so that it does never electrocutes anyone else again.
If I could give ZERO STARS here, I would.